Hi,
My business phone has gone kaput. Refuses to bootup. Tried hard reset and entering recovery mode and then tried updaing/restoring via itunes - both of which failed. Now it permanently boots into recovery mode.
I feel there is a hardware issue as the face ID was starting to play up in last 24 hours too.
The phone has a 6 digit pin, with 15 incorrect entries and wipe set to on.
Is it safe to hand in my phone to apple for replacement if they offer it to me? It's got work a lot of work documents/client emails/financial details (own business) on it and just want to make sure before I agree to giving it to them.
For what it's worth I have set Find my Iphone to "Lost mode" via my ipad, but it obvious has not activated as the phone has not booted. I did not try and erase the phone as I read here it is not a good idea for a 'lost' phone.
Thanks in advance.