I empathize with the developers because unannounced interruptions to their revenue streams are not good. I don't know why itch made the initial decision to implement their changes the way they did, but my guess is they got a series of strongly worded letters out of the blue from payment processors and were given a timeline of "IMMEDIATELY OR ELSE" and had to shut off the tap and adjust or risk their own ability to receive ANY payments.
Even if they handled it badly, which maybe they did, it's a better measure of a company/person in how they address mistakes or bad moves. They aren't perfect but they seem to be trying to address concerns and be transparent, at least as transparent as they feel they can be in an uncertain situation where they have to protect themselves legally and operate from a position where every official statement they make will be blown up by media. So they need to be very, very careful how they communicate to risk further damage.
Remember, itch IS NOT the bad guy here, it's the payment processors. Do not lose sight of that.
I can absolutely understand why people who have had their livelihoods disrupted are unhappy but I empathize with the position that itch is in and I care a lot more about how they course correct and manage fallout, even if they make bad decisions when faced with requirement to take immediate action (and I can't even say whether they did or not, nobody can, because nobody but them has the facts), than I care about whether they made a bad decision in the moment.
People, good people, fuck up all the time. How they manage the mistake matters more than the mistake itself.
If they keep doing the same shit over and over it's a different story.
PS: I have no dog in this fight except I think what the payment processors are doing is wrong, but it doesn't explicitly affect me at all. I'm also not particularly educated on this except for what I read in the news, I've never used itch at all. I just don't think payment processors should be in the business of casting moral judgments on legal transactions. IMO it should be ILLEGAL for them to deny services for LEGAL goods and services.
Yeah man my first sentence was about game devs, not itch.
You first? Bye