My brother forgot his passcode to his iPhone 13 and I’m trying to help him erase it (he knows his Apple ID and password)
When we do the recovery mode method, iTunes asks him to log in. He does, but it sends him a code to his phone. We can’t view what that code is because Face ID is disabled until you enter your passcode once.
We also tried erasing from iCloud.com. Same thing. Sends a code to his phone.
Tried disabling the phone for 1 hour but there was no erase option on the bottom right.
I’m out of ideas. Anyone else have any?