"Support" is a strong word for Spotify ... They support extends to other clients offering help and assisting each other in forums
The only time I seemingly got to a Spotify support person was just because I was cancelling and they wanted to convince me otherwise
I wish the "vote with your wallet" were real... It's as effective a "recycle your plastics"
It's only effective in deflecting responsibility to a party that is truly powerless to address the issues