I upgraded from an iPhone 12 Pro Max to a 15 pro last night and after I set it up from my last iCloud backup, everything seemed good. I’ve been sending and receiving texts, and making calls, however, I got a random voicemail in my inbox this morning that I never had a record of a call for. I called a family member and asked her to give me a call back, and she texted me and let me know it went right to voicemail.
Did I miss something in the setup process? Is there any reason I wouldn’t be able to receive calls. I saw something about eSim in the phone box but I’m not sure if that’s an optional feature or something I need to complete in order to have a working phone.
Currently on hold with Verizon and they are no help. Any ideas of what it could be?