Original post:
WD/SanDisk deny refund upon return of unopened 4TB SN850X NVMe drive : r/pcmasterrace
Update July 15:
I submitted my case to my credit card company back in March (like various people recommended in the comments on my original post). The credit card company reviewed my dispute claim and fairly quickly gave me a refund.
However, the credit card company did say that the merchant (SanDisk) could still provide evidence to support their denial of the refund. I knew at that point that they would, because I had seen this happen to other people in other circumstances. In most cases, the merchant has the upper hand and the last word.
So lo and behold, my credit card company did get evidence from SanDisk and quickly sided with SanDisk and charged me back. This happened in April and I just found out today as I was reconciling my account. I should have done so sooner, but I honestly thought it would take longer to get charged again.
This is what the message from the credit card company said:
Business Name: WWW.SANDISK.COM
Transaction Amount: $510.49
Transaction Date: February 28, 2025
We've rebilled the charge you disputed with WWW.SANDISK.COM.
Here's what happened: We reached out to the business about the $510.49 charge you disputed. After reviewing their explanation, we've determined that you're responsible for the amount in question.
We contacted the merchant regarding your inquiry and the merchant has provided us with the documentation which have been enclosed for your review. Please be advised we have removed the information not pertaining to the case from the supports. The merchant has provided us with explanation which states that upon inspection, one of the drives had the labels missing and as per the return policy, if a returned product is suspected of being fraudulent or counterfeit, SanDisk can refuse and confiscate the product. Since the label is missing, they are unable to verify if the product sent back is the correct one and not a counterfeit.
Here's what to expect: We've rebilled this charge to your account, and you'll see it reflected on your next billing statement. We've also attached further documentation, so you'll have all the details. If you have any new information that may change the outcome of this dispute, please contact us within 30 days.
This is the pages on the PDF in the credit card company's message to me. This is what SanDisk provided to the credit card company:
Page 1
Page 2
Page 3
The sent a lower quality image (perhaps due to the conversion to PDF) of the bogus photos they had sent me.
SanDisk can commit fraud and get away with it.
