How you react to information that challenges your assumptions is a very good indicator of your ability to contribute to society in general.
https://liveops.com/contact-center-industry/companies-onshoring-customer-service/
https://www.cio.com/article/238869/why-outsourced-call-center-roles-are-coming-back-onshore.html
> makes a series of confident critical statements
> hasn't used one in over a decade
We were also in the middle of the Irish War of Independence, that feels like important context.
I build software that's used in call centers and have therefore been in several of them, including 2 in India. My team builds things that help with voice and chat.
I can't stress enough two things: the aim is and probably always will be to deflect away things that people could have Googled themselves. LLMs, if trained on the right stuff and not hallucinating, would genuinely be good on this.
Secondly, CCs and telecoms in general have not escaped the business cultural shift in the last 10 years to the frantic obsession with g r o w t h. So yes, they definitely are trying to sell you something on every call. However this really depends on the human personality involved, and any near-future LLMs would definitely struggle to sell you anything. Some of these people are magical at talking you into buying stuff. Do j mean scamming? No. The easiest thing to sell is the thing you'd probably benefit from, the hurdle being that you didn't know about it or aren't in the mood to buy because you called to complain about coverage. For European telecoms at least, there are severe penalties for misselling, too (that's part of what our software tracks).
So in summary, LLMs might replace the link you're sent to the FAQs page or the bit where you confirm who you are. But they are at least many years away from replacing the agents who can do what telecoms currently want them to do - turn the call into a sale.
Because the British people that vote, vote primarily for parties that are seeking to destroy the NHS, because they've been trained to believe it exists entirely to employ and treat Them. The Others. Their Kind. You know The Ones.
Change the channel Marge!
That's OK. The local radio is playing Knights of Cidonia and a recent gust short circuited the volume control.
Wait if I coat my Suzuki Swift in expanding foam I won't have to hear the road?
Sounds like you need a GDPR request
Est-ce que j'ai l'air de savoir ce qu'est un JPEG?
This is not true? Lots of urban areas can sprawl, not least because of car centric planning (big car parks between islands of actual land use; roads built to ease the traffic of roads; urban 'islands' of tall and dense occupation connected by road with slivers of green in-between that don't serve to actually offer a natural environment. Kuala Lumpur features all of these, for example) but also as economic centres decline and become disused and new developments in other areas spread.
Do you understand that providing some examples of the opposite doesn't show "all"? Your goal is supposed to be proving the examples I gave wrong, not adding new examples, because I'm not the one that said "all". So what we've learned today is that different companies are doing different things and that blanket uninformed statements don't contribute to anything. Cool. You good?
Oh and if you want to use the ampersand for etc you don't need the t. Ampersand is "e" and "t" together! I hope I've helped whatever goal you had in choosing to write "&tc".