I mean, that's the whole story. Consider yourself lucky that you don't know really. It's kids parroting conservative talking points while thinking they're progressive. They've quieted down recently after all the stupid shit that's happening especially with visa/MasterCard.
They're mostly on Twitter and Tiktok.
Playing dumb is OP. You have to sympathize with their issue and say "technology, eh?" And most importantly never offer troubleshooting steps!