Very well written. I'd only change something about this paragraph:
- Operated without production interruption even with frequent team member exit during critical phases of operation
Sounds like people were quitting on you because of terrible work conditions you fostered. An alternative could be:
- Operated without production interruption even with occasional unexpected or planned team member absences during critical phases of operation
When the low rolling character convinces the high rolling one, that they are seeing things, the real fun begins.