FaceDeer

Read the article.

Kehoe countered that the AI system would interact only with nonemergency callers and that emergency calls to 911 would be routed only to human dispatchers. In fact, she added, “on nonemergency calls, it might detect those elevated stress levels [for callers] and it will automatically default going to a human being as well.”

“There are a lot of safeguards,” Kehoe added, “to ensure that even with the tiniest bit of doubt, we don’t have someone just sitting on the phone and not getting help.”

The AI system will only reroute calls that it can determine are not emergency calls. The default will be to let the calls through to the human staff. It's not going to be some sort of primitive "press 1 if you are currently on fire" menu system.

Modern AI is not a "virtual roulette wheel."

And if you'll read the article, it mentions that they don't have enough staff to handle all the calls they're getting. They have job openings that people simply aren't applying for, it's not a question of funding. They're getting too many phone calls to handle and many of those phone calls should not be going to them in the first place. What should they do?

And those ones would presumably be forwarded directly to the human staff. The point of this system is to filter out non-emergency calls.

What situation? AI is being used to transfer non-emergency calls away from the emergency lines, keeping the human operators there available to handle the actual emergencies. Non-emergency stuff shouldn't be on that line in the first place. The "WTF" part is people phoning the emergency number with trivialities in the first place, they shouldn't be doing that.

EMS is not being handed over to AI. Please read the article, it's about using AI to triage non-emergency calls away from the emergency lines so that the human call staff at the emergency lines are not being kept busy dealing with the non-emergency stuff.

Did you read the article? It describes the situation in detail.