Steam is criminally understaffed and always caves in with no resistance when any actor wants to block access to thousands of games to millions of potential customers. This is just the latest chapter in a long history of them neglecting their users.
For example a large number of affected games in this case have already been blocked in Germany for a while because Steam refused to implement any type of age verification. They didn‘t even want a dialog with authorities and flat out region blocked affected games instead.
Now, I will say that this move by Germany was complete hypocrisy because it only affected unrated games and porn, when other 18+ games are still perfectly available because they „only“ contain massive amounts of violence. Somehow age verification isn‘t necessary here for some reason and gambling with cosmetic items is fine too? Good to know we have our priorities straight. /s
Whatever the case, the point is Steam always choses the path of least resistance. Germany has a system that lets users verify their age anonymously. Sony has implemented it for their store no problem but Steam doesn‘t even bother to have a single German speaker in their support team.
I don‘t expect anything to come out of this because the way Germany has been dealing and not dealing with this is frankly atrocious. It‘s also atrocious how German media HAS to remind everyone of the October 7th massacre and claim how it alone „triggered“ the war whenever they talk about Gaza. Just disgusting rhetoric.