I completely agree with everything you've said. I often wonder if the people complaining about VA healthcare are just grumpy old codgers who don't pay attention, aren't kind, and need someone else to clean up their messes.
I'm sure the great care I've gotten here at CAVHS is somewhat due to being active in my own care and being courteous to those providing it.
I do know that different areas have different populations and demographics. We probably have more old people here than in Colorado but we are also a much more lightly populated state. I'm just curious how that translates to waits and attitudes out there.
On the 90d to 30d by calling, I just did that with a sleep study here. I was scheduled for June of next year and a quick call a few days later got it moved up to November.

It sounds like we are pretty similar in our attitudes.