I'm not in IT, but I was trying to get a coworker to send me a file they were supposed to have generated. I sent them a PDF and I wanted them to update it with current procedures (they were the area supervisor) and type it out in a word doc so it could be edited and rev controlled.
They never got back to me, 2 weeks passed. It was a 2 page document, so I emailed them to ask if they had finished. They responded that oh yeah they had finished a while ago, and I could find the completed document attached.
They sent me back the original PDF I sent them. After a confused follow up email, they again sent me back the original PDF.
I went over to their desk, which I had never been to before, usually I interface with them out on the assembly line. I was like "Hey what's up, could you send me the .Doc file you created?"
Their response? "I forget what I named it so I can't find it."
I am even more confused. After some general troubleshooting I ask them to open their documents folder, which they did not know how to do. It didn't matter because it was empty. They then close out of Outlook, which had been fullscreened the whole interaction.
Their desktop was the most densely packed jumble of hundreds of files I have ever seen. Not snapped to grid.
Turns out every document they ever interact with gets saved to their desktop permanently, and to find things they use Windows search. This explains why I kept getting back the original PDF, they searched for the name of what the file was supposed to be, and they just grabbed the first result without looking and slapped it in the email.
I ended up finding the document by showing them how to open a finder window, navigate to their desktop, and sorting by "last modified", then asking them what day they remember finishing the document. It was named New Document.doc.
It ended up being so bad I had to completely re-do it myself anyway.
I'd always thought that making friends and talking to strangers was super hard. My whole life, I've struggled along with just a couple friends...
Recently I've been reshaping my life and have been trying to make new friends... I'm still working on the execution, but just talking to people and finding common ground and being social has become SO much easier than I always thought it was. I think the trick was to just stop caring what people thought about me and being proud to be my genuine self.
There's a group I've been meeting up with regularly and we're going to the zoo this Sunday, and bowling next Sunday, on top of our usually scheduled Thursday afternoon general social meetups :)