That's wonderful!
My orange cat has appointed himself as house monitor, so he'll alert us to any danger or weird situations. When the kitten escaped from the back patio, which is enclosed, he ran to my husband and alerted him. He can be a jerk, but overall he's a good dude.
When I'm home alone I can always count on him. If I hear a weird noise? If that little guy is snoring I know that it's just the wind.
Presumably it's the same reason that I couldn't find a way to close my bank account (in person, at the fucking bank) in 1998. And presumably it's the same reason that my elderly parents can't get their Medicare supplemental insurance agent to close out their account prior to their move to another state, where that insurance won't be accepted.
You're a customer. They love you. Reasons.