This is one of the reasons I can't fully commit to matrix tbh. Encryption issues still exist
this post was submitted on 02 Mar 2024
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When you log into a new client, you should get a request on a client you were already logged into where you just compare if the emojis are the same and then it should just send over the decryption keys. Granted, it hasn't always worked for me either but it does most of the time. And you'll be able to see new messages either way.