I have the same keyboard and this sometimes happens to me too. If I kill OpenRGB and restart it it gets resolved most of the time, but sometimes it takes rebooting the keyboard (replugging it or waiting until the next time I wake the computer after putting it in sleep mode). I assume it's just the OpenRGB isn't 100% in supporting it. Dealing with this is still better than the awful Asus software though. This is clearly not a hardware issue.
this post was submitted on 10 Feb 2024
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The official Lemmy community for the OpenRGB project.
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If it's not a software issue, there could easily be broken cold solder joint. LEDs are usually wired in rows using a common power trace for each row (or column).
Cracked connections create a higher resistance, which causes more heat, which may cause the cracked solder joint to flex slightly and open somewhat randomly.
It's a bitch to find those things, if that is the problem. Intermittent problems are usually a hardware issue.
(It could be a broken trace and not a solder joint. Similar issues can happen though.)