I'll be honest, if AI works as promised, I'd rather deal with AI than most support staff.
I mean how many times have people flat out told me they'd do something and didn't, lied to me, didn't know their policy (or claimed they didn't know) ignored the language on the website, or refused to do something, which is over turned once you get a manager or a different rep.
Add long wait times on phones, and support staff that seem to disappear on calls... I mean damn.
Yes part of this is training, support, and policies, but a big part of this is support is made to be intentionally unhelpful because they know the more support people have to go through the more likely they will just accept it and move on.