Apple

I’ve already dealt with AT&T and Apple.

AT&T tell me they can’t unlock without proof of purchase. They don’t have my proof of purchase because I most likely bought it directly from Apple.

Apple tells me their records don’t go back that far.

Did I at one time have emails confirming my purchase? I’m sure I did. But I guarantee I don’t still have them in any of my many email accounts.

Anyone have any ideas? I was merely trying to help my elderly neighbors whose cell phone broke and their home phone is unreliable. I spent 4 hours tonight at AT&T, on the phone with them and apple.

Any suggestions?