Greetings and thanks in advance,
my iphone screen was previously cracked, but has recently failed to the point of being unusable. i am currently stuck at the lockscreen, which is only sporadically visible. i can't unlock the phone because even if the screen is visible, when i go to enter the pin number it immediately fails (almost as if I hit a bunch of random numbers instead of entering in my pin). So as of right now, I have a 60 minute lockout before it will even allow me to try to enter the pin again--which I assume, will just go about as well as before and result in nothing more than an increased longer lockout duration. My fingerprint reader is also busted, though I am not sure that would have helped anyway.
It is an iphone 8 running ios version 15.7.1 and I am able to locate it via find my iphone.
When logging into icloud, however, it won't let me do much. I can erase the whole phone, erase my apple pay, and locate the phone. I can't do much more since the 2FA is tied to the phone, and I can't see the text message.
What are my options in terms of trying not to lose all my saved passwords, files, imessage threads, etc.? There is no way to initiate a back remotely I am guessing, so that I could save everything and them remotely wipe the device?
I do have insurance on the phone, but there is some stuff on there I would want to delete before sending it in. Is my choice just to wipe everything remotely via icloud or send the damaged phone back as is (unwiped)?
Any info, advice, insight would be greatly appreciated.