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Logo design credit goes to: tubbadu
i dont think it was a secret for anything
but i once went to a job interview at a phone support line for an ISP in my country
it turned out to be ... a sales department. basically that's what they called it. all support calls had to eventually lead into selling something.
that just seems so idiotic i couldn't deal with it
Software dev here. I once quoted a single line change to my manager. And the client was billed for 3 weeks. I understand that there's a support structure involved. But 1 line to 3 weeks??!? Tech consultancy is a sham.
I worked for an MSP doing IT for an assortment of companies. Most of the companies were in the medical or legal fields. Every single computer they sold to their clients, used the exact same bitlocker key when booting the computer. If you've worked for one of the companies we supported, you knew the bitlocker key for all of them. Iat been the exact same bitlocker key for at least 10 years. This MSP also regularly puts out social media posts and emails saying how security focused they are etc, etc.
We didn't investigate an online theft from any bank account unless it was over US $100k.