I've owned Otterbox, Limitless, LifeProof, Apple, and a few other cases. Catalyst was by far the worst with respect to both product design and returnability.
Problems: The camera cannot focus during the night/low light (it is useless), no one can hear you on speakerphone unless you undo the charging port cover, when you are on speaker the proximity sensor is constantly triggered (sensor that locks your iPhone if it is against your face during a call) making it impossible to use the number pad or search something on google when on a phone call, the silent mode button is constantly triggered on and off on its own, and the plastic screen protector bubbles up easily and makes it difficult for the iPhone to register a finger tap. This is after a couple of weeks of use.
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In order to return, Catalyst has gone through an arduous troubleshooting process to try and fix my issues, had me fill out an extensive RMA form, send pictures, and go back and forth via email for weeks. I have asked multiple times to just send me instructions to return the case but they won't do it. Even after the return the case has to be in new condition (understandable), they charge a restocking fee (minimum 5% but subject to be more), you pay for shipping, and you must include the original packaging.
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TLDR: The Catalyst Total Protection for iPhone 13 pro max is garbage and their team makes it impossible to return the case. In the unlikely event you can return the case, they charge you a ton of fees. The worst case I have ever used and the worst return experience I have ever gone through.