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Updated to iOS 17.1 now my screen is unresponsive (alien.top)

submitted 2 years ago by Molopolo300@alien.top to c/apple@hardware.watch

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I have no idea if maybe I just got unlucky, but I updated my 15 Pro Max to iOS 17.1 out of impulse and now my screen doesn't work.

Like I still can see everything and wake up my screen with the lock button but it's not detecting any of my touch inputs. Tried to hard restart it with the Volume up, Volume down, power button about 20 times and still nothing. Plugging it into iTunes says its in DFU mode too.

Does anyone have a fix for this. I don't want to restore my phone because I don't have a recent backup and I can't back it up while iTunes thinks its in DFU mode(Which it isn't). Probably going to the Genius bar later if I can get an appointment.

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[–] Z3ROS1X@alien.top 1 points 2 years ago

Go to Apple ASAP and have them check it out. Explain what you explained to us here and they will likely swap out the screen or give you a replacement iPhone while it’s still under warranty. If you have Apple Care, use it. If not, I’d say you might want to get Apple Care before you do anything like visiting Apple, but if gouging can’t use the touch screen I don’t know how you can add Apple Care to it unless iTunes / Finder (or another program) can read the information about the phone you need to add Apple Care.

[–] setzer@alien.top 1 points 2 years ago

This happened to me as well yesterday. On a 15 Pro.

What did you end up doing? Full shut down / restart didn't fix it. I had a backup so I restored through iTunes. Touch screen is working again... so I guess it may not be a hardware issue, incredibly weird it persisted after reboots prior to the restore though. Never encountered anything like that before on past iPhones.

[–] silentific@alien.top 1 points 2 years ago

Just happened to my iPhone 15 Pro when updating to iOS 17.1.1

[–] vmnky888@alien.top 1 points 2 years ago

I’m having this issue now. Connected to my Mac and it is prompting me to restore (recovery mode). It should update to latest firmware and reset to defaults. I’m hoping this fixes it. If it does, I’m going to disable automatic updates.