this post was submitted on 26 Feb 2026
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The company compiled information from franchisees and guests on how to measure friendliness, resulting in the fast food chain training its AI system to recognize certain words and phrases, such as “welcome to Burger King,” “please,” and “thank you.” Managers can then ask the AI assistant how their location is performing on friendliness.

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[–] SabinStargem@lemmy.today 2 points 1 month ago (1 children)

I would prefer the burgers to be nice again. The was a time, long ago, when they had that char-broiled texture and flavor.

[–] Rooster326@programming.dev 1 points 1 month ago

That was actually asbestos.

[–] you_are_dust@lemmy.world 2 points 1 month ago

Burger King's quality has fallen off a cliff. I care way more about that then if the cashier says please and thank you enough times. As long as they aren't a straight up dick, I don't care.

[–] Pudutr0n@lemmy.world 2 points 1 month ago
[–] Eh_I@lemmy.world 2 points 1 month ago

"Please don't pull up to the window until we wave you forward. We're gaming the timers. Thank you!"

[–] LoremIpsumGenerator@lemmy.world 2 points 1 month ago

I don't mind if they not or say these words often. They're underpaid and exhausted enough to be courteous, just want to get the job done and call it a day. Fuck AI sucking corpos

[–] fartographer@lemmy.world 2 points 1 month ago

That's stupid. They use use AI to say please and thank you for their employees.

"Welcome to Burger King where you r-PLEASE... Would you like to try our THANK YOU"

[–] MisterFrog@lemmy.world 2 points 1 month ago

This is so fucking stupid. I've worked in hospitality, saying please and thank you just comes with the territory no one needs to be checking if you do it.

In a cafe that's the whole service (in my country at least): being friendly to people, and providing a nice place to hang out and have a coffee, the actual beverage is secondary.

Saying please and thank you is such base politeness. You can easily be rude or cold even when you do use them, and conversely, be absolutely lovely without using them at all.

People don't go to burger king for the pleasantries, the amount of politeness you should expect is the same as anyone else walking down the street.

Policing politeness with technology is stupid. People should ask each other how they're going genuinely. Not from a place of corporate greed.

Fuck this capitalist dystopia.

[–] switcheroo@lemmy.world 1 points 1 month ago

Not that I would ever go in a BK, but if I hear that shit, I am going to assume it's sarcasm and that's going to ruin my day.

I am in there for a burger. The employees are there for their paycheck. As long as I can order one, I don't care if they did little more than grunt as a reply.

Also that sounds a bit humiliating and demeaning. I really don't care for this...

[–] DarrinBrunner@lemmy.world 1 points 1 month ago (1 children)

The worst major fast food chain by a mile, and they're pulling stupid shit like this.

Whatever your reasons are for paying ridiculous prices to eat crap at a place like this, they're not good reasons. You can do better, you're worth more. Stop abusing yourself.

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