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The original was posted on /r/tifu by /u/icebong427 on 2026-02-11 08:55:19+00:00.
this takes place February 8th
So this place is walking distance from my house, so I thought I’d try it, my appointment was supposed to be 4:00 PM, I get a text, 3:30 PM, no explanation, okay, cool.
I get there, sit down, wait 20+ minutes before anything happens, assistant walks in, doesn’t say hi, barely speaks English, and immediately tries to push x-rays and an exam, I only wanted a cleaning, k.
Before scaling, she confidently tells me my insurance covers 75%, I know it’s 85%, so I ask, “Isn’t it 85%?” Front desk person magically corrects it the second I question it, how do you confidently quote 75% when it’s wrong? My gut says they were testing me to get extra money, front desk was literally hovering behind the assistant, smoking gun, they knew the real number all along.
Scaling with Dr. Lee? Fine, polishing with assistant? Nightmare, device kept hitting my teeth, uneven, painful, water everywhere, she wore a mask and gloves but only normal prescription glasses, not proper side-protective gear, unsafe, unprofessional, anxiety maxed.
Fluoride rinse shows up, $40 extra, no explanation, insurance covers 85%, but still, customer should know the cost, they just said, “Rinse your mouth,” k, thanks.
Go to pay, tip screen pops up, at a dentist, 10%, 15%, 20%, my jaw hits the floor, who does this.
Individually, each thing might not be huge, but combined, lowballing insurance coverage, pushing extras I didn’t ask for, polishing disaster, fluoride sneaky charge, unsafe PPE, tipping request,
Major Update 2 days later thought it couldn’t get worse, appointment was at 3:30 PM, seated 3:35 PM, wait 20 minutes, active work (scaling and polishing) starts 3:55 PM, TD Bank receipt proves I paid and left 4:24 PM, total treatment, 29 minutes.
Clinic billed insurance for 5 units of labor, 4 scaling, 1 polish, 61–75 minutes required, they billed 75 minutes, I was literally in the chair for 29 minutes, upcoding 46 minutes that never happened
I had no idea scaling was in 15 minute units, paid $350 for 4 scaling units, $77 for polishing, bro complete insanity, cameras exist, they can see dr lee entered at 3:55 PM, Dr. Lee left around 4:10, polishing around 10minutes
After investigation, I learned they overcharged me 2 days later, filed complaint to dental overlord, talking to insurance about fraud tomorrow, you will not get away with this demonic behavior.
Name of the place is Falconridge Dental NE Calgary Alberta, you can see my google review they deserve to be named and shamed.
TL;DR, appointment moved without notice, waited 20+ minutes, assistant tried to upsell, lied about insurance, polishing was painful and unsafe, fluoride surprise, tip request, clinic billed 46 minutes of work I never had, absolute chaos.