I am a former employee of the company. When I started, it was a small operation out of Bellevue, NE being sold by the founder to a pair of investors in Minnesota. For a time, things were alright until the company was sold off to Deluxe. Deluxe did nothing for the brand and in fact let it get worse by not doing anything. Then, they sold the company off to HostPapa, where tenure was reset.
Over the years, the quality of the service we provided did start going downhill, especially when we started chasing after the new-and-latest thing, rather than focusing on the core competency - competent ASP.NET CMS hosting with white glove service, 24/7/365. Today, I'm lucky if I get a response from my former colleagues within 15 minutes.
Currently, their old Hyper-V Cluster is having some issues, has been for almost half a month. And guess what, someone's dragging their feet to get it fixed. All while corporate chases AI to sell to customers. It's a dumpster fire. Stay away.