but have you gotten to "when's the last time you restarted it?" asking for a friend.
this post was submitted on 09 Jan 2026
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Realistically, as long as you’re polite or even just professional you’d get my respect. When I worked for an MSP some of the elitism of my coworkers was annoying. One older dude who I was providing support for asked how I “know all this stuff” about computers. Not only because it was my job but as I said him I’ve been messing around with computers since I was a kid. And a lot of that was breaking shit and having to fix it so my parents didn’t get mad.
Glad I don’t do support directly anymore and if someone is rude or abusive; we can just terminate communication with them.
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I wish that applied in my workplace, where the IT staff treat you like a regular user every single time and go through their little scripts when you're clearly telling them what the actual issue is, you just don't have permissions to fix it.
For example, when debugging containerised .net applications through Visual Studio and Docker Desktop on a Windows system, there's a Powershell script called GetVsDebug which gets you the files you need to debug, since they aren't included in the installation by default. Normally, if you have admin rights on the machine, it'll just run that script quietly, get the files and you're set. In my workplace, Powershell scripts are banned from running from anything that doesn't have admin rights, including Visual Studio, so it was failing to run every single time.
IT told me to restart my PC, asking me what Visual Studio was, asking me to get a link to it on the Company Portal, trying to get my to re-install it. They even offered to get a new Laptop when I was outright telling them, "None of that is going to work. The issue is that this software doesn't have the permissions to run powershell scripts", but nooooope... In the end I just went looking for the script and ran it manually using my own admin privileges and from now on I only ask IT to do something if it is literally impossible for me to do it myself. Other devs are going to have the exact same issue in the future but I'm not going into that mess again.
That's all well and good, but I hope you realize you're the exception and not the norm. I'd be willing to bet most workplace users would be unable to set up a computer at their desk unaided if you handed them the workstation and monitor in boxes and told them to have at it.
You'd think IT would be able to look at the team and job title and skip the script though, or even just read the description of the ticket.
Ah, you too are familiar with the secrets of the Omnissiah...
The only correct answer is yes 3 times
As an IT person, I can assure you that the respect not only does not increase, but you get tagged as a liar who won't follow instructions.
We are well aware you have not tried restarting your computer, and that if we tell you to you almost certainly won't, because you believe you know better.
...but what if you've already tried restarting it like 30 times, and have actually tried trouble shooting? I don't think I've ever once contacted support without restarting everything possible 10 times.
Software Dev here I've typically done 90% of the steps before I call help desk to fix whatever random bullshit Microsoft or enterprise problem I'm having. Once they start down a path I'll tell them every step I've already done before they ask. So we can get to the magic step that will actually fix the problem.