Microblog Memes

I usually think "they are lying*

We know you're lying.

Yes, but then you have to wonder if the person understands what a reboot is and didn't just quit the application or just log out of the PC and back in without a clear of RAM

Back in my service desk days, I used to just request to perform a restart on their behalf. If they said they already had, I'd make up some nonsense about how I had just manually edited a regkey for them remotely, and it not taking effect til another restart or something like that.

In my experience, the majority of the time someone claimed to have restarted; they either did so incorrectly, or for some reason believed it held no relevance and just wanted to get to 'the actual solution'.

That little white lie allowed them to save face, and me save time and brain cells. It was a win-win. 

IT guy Herr, I don't believe you did on principle and I will make you do it again while I watch

No, I don't care the uptime is minutes in Task Manager

Except we can tell that you didn't...

Uptime: 237 days

I do not trust end users with anything.

The amount of times people told me this when I worked IT support, and crossed over to see them on-site, and restarted their machine myself, and found it suddenly magically started working...

I'm not saying they lied, but the 'IT Support Aura' may be a genuine thing. Like the computer is afraid of getting scrapped so it quickly starts working.

I went into a computer repair shop, and the dude was so impressed when I told him my personal stuff was on the 2tb D drive, and not the tiny C drive.

Yeah, we (IT) figure out who has their shit together and who doesn't. Every place I've worked there are usually a few non-tech people that if they're calling me, something is actually wrong.

They can tell you are lying. The system reports uptime.

Sadly, Windows can never leave well enough alone. The current biggest confusion is that they changed restart vs shutdown. There are currently TONS of people who think they're restarting their computer regularly and saving themselves a lot of pain, but Windows decided to change the definition of shutdown.

Did you restart your computer?

Yes.

Did you use start-> restart?

No, I used start -> shutdown, then powered back on!

Sorry, that doesn't help; it saves the current running state, so when you use it later, it doesn't need to reload everything. For what's currently wrong, we really want to make sure we don't just have some memory corruption. Please perform start -> restart.

I called my ISP because my internet went down. They asked if I'd unplugged the router and plugged it back in. I slightly smuggly said, "Yes." Then, they asked if I'd left it unplugged for at least 30 seconds...

Well, fuck.

Even if you tell me yes, I'm still going to double check. You have no idea how many users just say that because they think it's a copout (which, admittedly it kinda is) when it fixes so many problems.

Also, once you lie to me you lose more respect than you would have gained by actually restarting. Trust is hard fought for and easily lost.

Mac troubleshooting be like: any issue > reimage the machine

None of them get any respect from me because I guarantee they didn't submit a fucking ticket.