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Does anyone use Manageengine here and knows how yp configure it ? (lemmy.world)

submitted 2 years ago by Yoz@lemmy.world to c/sysadmin@discuss.tchncs.de

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We are a small team and I want to create 2 separate queues. So end user submits a ticket using the portal and the ticket should go to the service desk queue. If SD can't resolve it then they assign it to Networks team which will be the second queue. Also once assigned to networks team the tickets shouldn't be in SD queue.

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[–] TurnItOff_OnAgain@lemmy.world 2 points 2 years ago (1 children)

So you mean Manage Engine Service Desk Plus?

[–] Yoz@lemmy.world 1 points 2 years ago

Yes, I want to know how to configure it