this post was submitted on 02 Sep 2025
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Speaking to The Logan Bartlett Show on Friday, Salesforce CEO Marc Benioff said the use of AI agents had enabled him to "rebalance" his headcount in the customer support division by trimming 4,000 jobs. "I've reduced it from 9,000 head to about 5,000 because I need less heads," Benioff said. Benioff called the first eight months of 2025, during which an estimated 10,000 jobs have been lost to AI, "eight of the most exciting months of my career."

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[–] CorrectAlias@piefed.blahaj.zone 31 points 2 weeks ago (1 children)

Didn't Salesforce have a massive breach recently?

[–] BrikoX@lemmy.zip 13 points 2 weeks ago

Yes they did.

[–] Asafum@feddit.nl 17 points 2 weeks ago (1 children)

I wonder what the evolution of the "we're Job Creators™©®" bullshit argument will be to protect the unfair system we live in now that they're boasting about doing literally the opposite...

[–] Morganica@lemmy.world 6 points 2 weeks ago

Divine right of kings, unfortunately. Flimsy logic isn’t needed anymore, you just say you are rich because God loves you and that’s why you deserve to stay rich.

[–] DmMacniel@feddit.org 14 points 2 weeks ago

He must be so proud of his shit...

[–] Whostosay@sh.itjust.works 12 points 2 weeks ago* (last edited 2 weeks ago)

Sounds like 4000 more people hitting the streets to get rid of the ultra wealthy.

Keep it up guys, we'll totally let you have all of the food and all of the property. You could easily have 99.9%, but you just can't fucking help your sick selves and have to have it all. It won't backfire, and there's nothing in history that says otherwise. Please take it.

[–] vane@lemmy.world 7 points 2 weeks ago* (last edited 2 weeks ago)

What I always wanted to hear is opposite side of story. That would be 4000 articles - imagine the amount of content to read. Unfortunately I am in the universe where media only cover billionaire version.

[–] NigelFrobisher@aussie.zone 4 points 2 weeks ago

I bet he’s never got harder in his whole life than during this eight months when he realised he might not have to pay other humans a fair wage for their expertise.

[–] SlartyBartFast@sh.itjust.works 3 points 2 weeks ago

What a dickhead

[–] fodor@lemmy.zip 1 points 2 weeks ago

Yeah it's always possible to fire customer service, and that works for a while, but if you're not in a monopoly then you're f****** yourself over soon enough.