Technology

Why would this cause them to rethink anything?

If someone trolls an order of thousands of something, a worker isn't going to just make that thing. I get that retail workers are treated like shit and are paid shit so have zero shits to give. If someone rolls up to the drive through window asking for their thousands of waters or whatever, the people working there are gonna escalate it to a manager or just tell the guy to go pound sand.

Anybody today can go to any drivethrough and ask for whatever and then simply drive away. I'm certain it happens from time to time, even from legitimate orders when someone discovers they leave their wallet at home. If it was a great problem though these businesses simply wouldn't order drive through service, or would require payment before cooking anything.

I don't understand how taco bell survives in my city when I'm surrounded by dozens of real mexican restaurants and food trucks.

But despite some of the viral glitches facing Taco Bell, it says two million orders have been successfully processed using the voice AI since its introduction.

how much you wanna bet they're counting the orders where the drive thru worker had to step in and save the floundering algorithm who could not in fact understand basic speech, or even the purpose of a conversation, as orders "successfully processed" using AI

The fucking taco bell AI likes to ask if I would like anything else, then ask if I want nacho fries. Then, hearing "No", go ahead and add them anyway.

Then it likes watching me drive away, giving the store the finger.

I live near an AI Taco Bell. It works pretty damn well and is a lot easier to understand. There is still a cashier, they just don’t have to be on the mic the whole time. Although, the t-bell near me also seems to almost entirely ESL inside. It’s quite a bizarre experience end-to-end but they will certainly not back down. I’m not saying I support it but it’s certainly one of the less evil AI implementations?

Holy crap, people have been reposting takes on this interview for like three days and you can track the degradation of the actual content via the game of telephone in the headlines.

It's kinda depressing.

FWIW, having read the original interview everybody is reheating, the 18000 waters was a random example the Taco Bell exec WSJ interviewed used to explain that part of the issue is that people feel less guilty about messing with automated orders than when they're talking to a human. They are also not backing out from automated orders, which is why the headline is using "rethink".

The core of the issue is correct, though, the guy does spend a significant amount of time giving corpolese synonims of "it's a mess". "We've certainly learned a lot" has to be my favourite.

“Sometimes it lets me down, but sometimes it really surprises me," he said.

That’s what I want from a drive through. To be surprised or let down.

A QA tester walks into a ~~bar~~ Taco Bell...

“AI will took ur jerb!”

AI: cant even hack it at Taco Bell or McDonalds