this post was submitted on 02 Aug 2025
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Airbnb has apologised to a woman after an apartment host falsely claimed she had caused thousands of pounds’ worth of damage and used images she says were digitally manipulated to back up his allegations.

The London-based academic was refunded almost £4,300, and an internal review of how the case was dealt with has been launched at the short-term accommodation rental company.

The incident highlights how cheap and easily available artificial intelligence software is now being used to manipulate images to give false evidence of what has happened in consumer complaints, according to one security expert.

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[–] devilish666@lemmy.world 6 points 12 hours ago

Gladly i never try Airbnb, always hotels or motels

[–] cookie019@lemmy.dbzer0.com 3 points 11 hours ago

I had simular experience,these platforms are not interested in professional investigation or any investigation,they just lock you in using contract clasule and sometimes you can not even sue platform for contract violations because of their umbrella agreement

[–] PleaseLetMeOut@lemmy.dbzer0.com 132 points 1 day ago* (last edited 1 day ago) (2 children)

Airbnb said he had been warned for violating its terms and told he would be removed if there was another similar report. The company told him that it could not verify the images he submitted as part of his complaint.

Um, yes you can, those are verifiably altered images and this is verifiably criminal fraud. Now stop beating around the bush, grow a spine and take some direct action. Cowards.

[–] EtherWhack@lemmy.world 18 points 22 hours ago (1 children)

The very least, he should have been banned. Instead, just a slap on the wrist

[–] TheCleric@lemmy.org 13 points 17 hours ago

Well, he is a super host.

Though I’m sure that didn’t weigh into their lenient decision at all no sir

but but but airbnb is just a wee little internet platform, it doesn't actually conduct any of the business on it except taking rent money and also additional fees and fuck you surcharges

[–] gidostro@lemmy.cafe 45 points 1 day ago (2 children)

Haha that image is so obviously fake. For anyone reading this, if you were ever renting anything expensive like a house or a car or something like that, always do a quick walk-through with a video Before and after. You don’t have to be super thorough, you just need to pan around the area

[–] Pyr_Pressure@lemmy.ca 24 points 1 day ago (1 children)

As a woodworker I can guarantee you it's fake because wood doesn't break like that.

[–] gidostro@lemmy.cafe 12 points 1 day ago (1 children)

The very least they could do was “crack” it along the grain.

[–] shalafi@lemmy.world 3 points 18 hours ago

Good lord, didn't even notice that!

[–] Boddhisatva@lemmy.world 12 points 1 day ago* (last edited 1 day ago) (2 children)

Maybe have news or weather channel showing on a TV so you can prove when you took the after video. That way they can't claim that the video was taken at the beginning of your stay rather than the end.

[–] possumparty@lemmy.blahaj.zone 3 points 11 hours ago

Just make a time-stamped video. Time-stamped photos and videos are standard in a large number of industries.

[–] gidostro@lemmy.cafe 5 points 1 day ago

Right. Good idea. Something that absolutely establishes the end time is a good idea.

[–] the_tab_key@lemmy.world 31 points 1 day ago

I love how the "crack" in the coffee table doesn't even follow the grain.

[–] magic_lobster_party@fedia.io 7 points 1 day ago

If it was real, why would they have such expensive and easily breakable furniture in their apartment? It’s just asking for trouble.

There should be a maximum repair fee for individual furniture.

[–] Wizard_Pope@lemmy.world 2 points 1 day ago (1 children)

How can I see the whole article?

[–] FelixCress@lemmy.world 12 points 1 day ago* (last edited 1 day ago) (1 children)

I recommend clicking on it.

[–] Wizard_Pope@lemmy.world 4 points 1 day ago (2 children)

Well the first couple times I clicked it would not show me the whole article just the first 20 or so lines of text. I could not see any images.

[–] copd@lemmy.world 4 points 14 hours ago

the guardian have a cookie wall which is against GDPR, you probably have blockers to stop seeing it.

I have raised a case to the ICO (uk authority in charge if upholding GDPR) but that will take up to 16 weeks to be actioned.

Eventually the cookie wall will go away because it's clearly against GDPR but not quickly

[–] HellsBelle@sh.itjust.works 7 points 1 day ago (1 children)
[–] Wizard_Pope@lemmy.world 3 points 1 day ago (1 children)
[–] HellsBelle@sh.itjust.works 1 points 22 hours ago

You're welcome. :)