this post was submitted on 02 Aug 2025
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Airbnb has apologised to a woman after an apartment host falsely claimed she had caused thousands of pounds’ worth of damage and used images she says were digitally manipulated to back up his allegations.

The London-based academic was refunded almost £4,300, and an internal review of how the case was dealt with has been launched at the short-term accommodation rental company.

The incident highlights how cheap and easily available artificial intelligence software is now being used to manipulate images to give false evidence of what has happened in consumer complaints, according to one security expert.

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[–] PleaseLetMeOut@lemmy.dbzer0.com 91 points 12 hours ago* (last edited 12 hours ago) (2 children)

Airbnb said he had been warned for violating its terms and told he would be removed if there was another similar report. The company told him that it could not verify the images he submitted as part of his complaint.

Um, yes you can, those are verifiably altered images and this is verifiably criminal fraud. Now stop beating around the bush, grow a spine and take some direct action. Cowards.

[–] EtherWhack@lemmy.world 8 points 8 hours ago (1 children)

The very least, he should have been banned. Instead, just a slap on the wrist

[–] TheCleric@lemmy.org 2 points 3 hours ago

Well, he is a super host.

Though I’m sure that didn’t weigh into their lenient decision at all no sir

[–] baguettefish@discuss.tchncs.de 14 points 11 hours ago

but but but airbnb is just a wee little internet platform, it doesn't actually conduct any of the business on it except taking rent money and also additional fees and fuck you surcharges

[–] gidostro@lemmy.cafe 35 points 12 hours ago (2 children)

Haha that image is so obviously fake. For anyone reading this, if you were ever renting anything expensive like a house or a car or something like that, always do a quick walk-through with a video Before and after. You don’t have to be super thorough, you just need to pan around the area

[–] Pyr_Pressure@lemmy.ca 20 points 10 hours ago (1 children)

As a woodworker I can guarantee you it's fake because wood doesn't break like that.

[–] gidostro@lemmy.cafe 9 points 10 hours ago (1 children)

The very least they could do was “crack” it along the grain.

[–] shalafi@lemmy.world 1 points 4 hours ago

Good lord, didn't even notice that!

[–] Boddhisatva@lemmy.world 10 points 11 hours ago* (last edited 11 hours ago) (1 children)

Maybe have news or weather channel showing on a TV so you can prove when you took the after video. That way they can't claim that the video was taken at the beginning of your stay rather than the end.

[–] gidostro@lemmy.cafe 4 points 11 hours ago

Right. Good idea. Something that absolutely establishes the end time is a good idea.

[–] the_tab_key@lemmy.world 26 points 12 hours ago

I love how the "crack" in the coffee table doesn't even follow the grain.

[–] magic_lobster_party@fedia.io 6 points 10 hours ago

If it was real, why would they have such expensive and easily breakable furniture in their apartment? It’s just asking for trouble.

There should be a maximum repair fee for individual furniture.

[–] Wizard_Pope@lemmy.world 2 points 11 hours ago (1 children)

How can I see the whole article?

[–] FelixCress@lemmy.world 9 points 11 hours ago* (last edited 11 hours ago) (1 children)

I recommend clicking on it.

[–] Wizard_Pope@lemmy.world 3 points 9 hours ago (1 children)

Well the first couple times I clicked it would not show me the whole article just the first 20 or so lines of text. I could not see any images.

[–] HellsBelle@sh.itjust.works 6 points 9 hours ago (1 children)
[–] Wizard_Pope@lemmy.world 3 points 9 hours ago (1 children)
[–] HellsBelle@sh.itjust.works 1 points 8 hours ago

You're welcome. :)