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The original was posted on /r/2007scape by /u/Mehtz_ on 2025-07-14 16:01:36+00:00.
I’ve just been told by Jagex support that they “can’t manually recover” my hijacked account. Despite using a Jagex account, 2FA, bank pin, and following every security measure, my account was still compromised. I don’t click links, I don’t visit shady sites, this just happened. Life does.
The Jagex account was supposed to add security and make recovery easier. Clearly, it didn’t.
I’ve spent over 8000 hours and well over £2,000 on this account over 13 years, including buying membership and bonds for clan events. To be met with automated replies and told there’s nothing that can be done is beyond frustrating. I refuse to believe there is no way to restore access to a compromised account, especially with proof of ownership.
Your own terms say players report hijacking which I did meaning responsibility to act shifts to you. Yet you’ve chosen to ignore it.
Funny how streamers and influencers get real help. The rest of us? Brushed off. All I’m asking for is basic human support to get back what I rightfully own.