this post was submitted on 13 Jun 2025
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[–] CalipherJones@lemmy.world 4 points 1 month ago

If I have to deal with AI for customer support then I will find a different company that offers actual customer support.

[–] kratoz29@lemm.ee 4 points 1 month ago (2 children)

If the customer support of my ISP doesn't even know what CGNAT is, but AI knows, I am actually troubled whether this is a good move or not.

[–] finitebanjo@lemmy.world 3 points 1 month ago* (last edited 1 month ago) (1 children)

See thats just it, the AI doesn't know either it just repeats things which approximate those that have been said before.

If it has any power to make changes to your account then its going to be mistakenly turning peoples services on or off, leaking details, etc.

[–] CeeBee_Eh@lemmy.world 2 points 1 month ago (5 children)

it just repeats things which approximate those that have been said before.

That's not correct and over simplifies how LLMs work. I agree with the spirit of what you're saying though.

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[–] floo@retrolemmy.com 4 points 1 month ago

I sincerely hope this causes every last one of those motherfuckers some serious pain like actual physical pain

[–] PattyMcB@lemmy.world 4 points 1 month ago

Ah... the flash in the pan is showing it's first signs of dying out

[–] altima_neo@lemmy.zip 3 points 1 month ago

Ai hallucinates to fall much to be useful.

If you're gonna have a 24 hours chat bot to answer questions online, fine, but have people on the line ready to solve actual problems.

[–] sem@lemmy.blahaj.zone 2 points 1 month ago

How about governments?

[–] andybytes@programming.dev 2 points 1 month ago

I don't deal with robots....

[–] HugeNerd@lemmy.ca 1 points 1 month ago

Lol absence of feces?

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