this post was submitted on 29 Mar 2025
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Just watched a chain restaurant employees do their hourly picture taking of the store to send off to corporate through a locked down tablet. I asked them about it. Turns out corporations are now using tablets and Ai to manage stores. Holy shit

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[–] slingstone@lemmy.world 46 points 4 months ago

Now you don't even have a human manager on-site with whom you could reason who is familiar with the facts on the ground, I guess. No possibility of the workers being able to advance, too, possibly.

Techno-feudalism is turning out to be just as awful as any of the dystopian visions we've seen from writers over the past few decades, but it's also awful in new, unique ways.

[–] kobra@lemm.ee 30 points 4 months ago* (last edited 4 months ago) (5 children)

This doesn’t make any sense… why would they have an employee walking around with a tablet instead of just slightly beefing up the already in place security surveillance system?

As a consumer I could have better visibility with a few hundred bucks worth of Ring cameras.

[–] teft@lemmy.world 40 points 4 months ago (2 children)

Knowing the way corporations are I would guess some vendor convinced them this was a better solution. Probably some executive got a kickback too which is why it will stay that way.

[–] kobra@lemm.ee 8 points 4 months ago

Yeah this sounds like a dumb corpo waste of time more so than AI management or something like that.

[–] kautau@lemmy.world 2 points 4 months ago* (last edited 4 months ago) (1 children)

Yeah plus putting cameras to see every part of the store now requires way more cost/maintenance than just telling the underpaid manager “take these 10 photos every month or we’ll fire you”

[–] jerkface@lemmy.ca 3 points 4 months ago

It's every hour, not every month. It's a considerable expense to have a human do that 12-16 times a day.

[–] spankmonkey@lemmy.world 8 points 4 months ago

Managing a lot of built in systems is complicated on their end. Instead, they just force their underpaid employees on location to do the hard work.

[–] 4am@lemm.ee 5 points 4 months ago

They can punish based on noncompliance

[–] NatakuNox@lemmy.world 4 points 4 months ago

My guess is roi and the cost of Ai scanning a photo for out of place/damaged/dirty items. There not even going through the effort of viewing the photos or security cameras. The Ai flags the fry cooker as dirty, staff cleans again, take another picture an hour later, Ai flags fry cooker as dirty, human manager notified.

[–] jerkface@lemmy.ca 1 points 4 months ago

Union protection? ;-)

[–] jubilationtcornpone@sh.itjust.works 14 points 4 months ago* (last edited 4 months ago)

Oh that's not new. I worked for a small utility (7 locations, < 300 employees). I was based at corporate but expected to routinely make visits to the other facilities. One time the CEO happened to be at an office the same day I was. No sooner had he walked out the door when four other people stuck their heads in the office I was working in to ask, "Who was that?"

They genuinely had no idea who the guy was. Not surprising though. He was the type of executive who thought his employees did not deserve the privilege of his attention for any reason. If you wanted to talk to him, you had to basically ask for the privilege of being summoned to his office. If he didn't like what you had to say, you would be written up.

The people who "lead" (if you can call it leading) like that have no business being in leadership positions.

[–] Fiivemacs@lemmy.ca 9 points 4 months ago (1 children)

Just take the most blurry ass photos and send em...

[–] NatakuNox@lemmy.world 14 points 4 months ago (1 children)

The Ai rejects blurry pictures apparently. But it's BUGGY AF. and rejects perfectly good pictures. The workers said of they fail to upload pictures two hours in a row, they could be fired.

[–] Zwiebel@feddit.org 10 points 4 months ago* (last edited 4 months ago)

"Hi boss, the ai just rejected my picture"
"Hi again, heres the picture"
"Hi boss, it got rejected again, see picture attached"
"Oops forgot to attach it"
...

[–] jerkface@lemmy.ca 4 points 4 months ago

That human is taking a job away from a tele-presence droid.

[–] shalafi@lemmy.world 1 points 4 months ago (2 children)

So, y'all would rather they burn fuel traveling around?

[–] Michal@programming.dev 5 points 4 months ago

Now they burn fuel running ai every hour

[–] MrBlack@lemmy.world 5 points 4 months ago

I would rather burn upper management right at their desk.

I'd even come to them, no need to plan a trip to the store!