Hi All.
I am running Windows 10 on an old AsRock H97M with 8G DDR3. The PC is mainly used to run a PLEX Server.
Windows is installed on an SSD and I have 3 additional 4TB hard drives. I just bought a new 8TB hard drive.
After plugging it in, Windows will no longer boot giving me a SYSTEM THREAD EXCEPTION NOT HANDLED error.
New drive is ST8000DMZO4. I had this same issue and took it to a computer shop nearby when I added a 4GB Seagate last year who fixed the issue. They didn't tell me what the fix was at the time, but exact same issue this time.
The drive correctly shows up in the BIOS but Windows will not recognize it. I've turning on the Hot Swap option for that SATA port, loading Windows with the new drive unplugged, then plugging in the SATA cable once Windows has booted but it instantly gives me the Blue Screen of Death when I plug it in.
Blos firmware is up to date.
I’ve also unplugged all drives except for my SSD that runs windows and this new drive - same issue. I had this exact same issue 1yr ago when I added a 4TB drive that shop ended up getting working.
BlueScreenView shows the SYSEM THREAD EXCEPTION NOT HANDLED Bug Check String Caused by Driver fileinfo.sys with a Crash Address of ntoskrnl.exe+33bc10.
I'm no expert but at the same time not computer illiterate.
PLEASE HELP ME!!!! Thanks!!!