The original post: /r/datahoarder by /u/Aire_16 on 2025-01-07 17:07:08.
Hi everyone,
I’m desperately looking for help with recovering my Instagram account that was hacked over a month ago. Here’s what happened:
My account was hacked while I was at a work meeting and unable to use my phone, so I didn’t notice it right away. By the time I realized what had happened, it was too late. The hackers spammed other accounts using my profile, and as a result, my account was disabled by Instagram.
About three weeks later, my second Instagram account and my Facebook account (which are linked to the same email) were also restricted. However, I was able to recover both of them after following the recovery process and proving that I’ve always followed the platform’s guidelines. Both accounts are now fully functional, and I know from that experience that the recovery process should involve:
- Recording a selfie video for identity verification.
- Uploading a photo of my ID once the video is accepted.
Here’s the problem:
- For the hacked account, when I record the selfie video during the recovery process, it gets stuck on “loading” indefinitely and never progresses to the next step where I would upload my ID.
- I’ve tried using different devices, including my phone, other people’s phones, and even a computer, but the issue persists.
- On the computer, it says the account doesn’t exist, even though I can still see the account from my phone and other devices.
I don’t understand why this account won’t let me finish the process, while I had no issues recovering my other accounts using the same phone and process.
I’ve tried everything I can think of—different devices, reinstalling the app, clearing the cache—but nothing has worked. I’ve also contacted Instagram support multiple times but haven’t received a response.
Has anyone experienced something similar or found a solution to this issue? Any advice or suggestions would mean so much to me.
Thank you in advance!