Shit like this always pisses me off.
I had this once happen few years ago with university books. Got emailed that it was delivered but I didn’t receive it and was home all day. Got them the day after.
this post was submitted on 12 Dec 2024
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Mildly Infuriating
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Same thing happened to me.
I ordered an expensive instrument, and they said it'd be delivered the week after Thanksgiving.
Got an email that it was delivered to my porch the day after Thanksgiving, when I was all the way across town.
I didn't want to leave a $1,300 lute on my doorstep for anyone to snatch, so I drove the hour home to secure it. It wasn't there after all, so I installed their stupid app and it told me it would be delivered next week.
One of the worst buying experiences I've ever had. 1/10, would not recommend.
It was probably delivered to the post office and that triggered it.
Most sites I’ve ordered from that use shop will still email a link to tracking number, you don’t need to download shop to track it.
Not this one, I guess
Tracking numbers don't get created until a shipping label is printed. Maybe give it a little bit.
Most places print their own labels and it’s added to UPS/Fedex/postal when it’s picked up.
So you’ll get a tracking number immediately when they complete your order, but tracking won’t work till it’s picked up later that day or the next.
That's if the label generation is automated. Small shops will still have that be a manual process when they pack and weigh it for the label.
Doesn’t need to be automated, if they’re taking a massive pile of stuff to fedex everyday instead of printing labels, they’re asking for stuff to get mixed up.
The only places that do that only deal with a couple items a day, and they wouldn’t employ a system like Shop to begin with.
The order confirmation came on Tuesday so this email was almost definitely generated when the label (which includes the tracking, if applicable) was created yesterday
It's just a shirt that I don't care about tracking but Shopify was pushing me to download the app to buy it so I found this a bit more obnoxious
i got an email from Verizon, confirming my order shipped. If i want to track the order i had to create an account. then i create the account and click to track it and theres no tracking info, just trying to upsell me warranty and accessories. i go to chatbot support and it tells me to go to the same link without tracking. so i call verizon and fight through the terrible voicebots to get a person who gives me the tracking number.. which actually doesnt exist for 3 more days, since it hasnt actually shipped yet. when it actually ships via UPS the website offers to hold my package for pick up if i click a link.. but then i need to create a ups account first. then i do that and it says oh we cant hold this package because of the senders rules.
Can someone explain what this is about? I guess something from the US?
I ordered a T-shirt and the storefront software the site uses wants me to download their app to get the tracking number for the package
Also Shopify is a Canadian company
Ah you need to download an app in order to track your package, got it. That sucks
I dunno about that. I've ordered stuff from China that uses the same weird tracking app, even though their shipped it via UPS.
They send/show you the usual tracking number anyway.
Unfortunately not, the email told me to download the app so I checked the site (which made for a better screenshot)
You are definitely using a tracked delivery service? And has it dispatched yet, or just confirmed order?
Never seen this, I hope they dont try to force the app, then I'd have to contact the seller each time. Ugh.
I don't remember if the shipping option I picked (the cheapest) came with tracking but if it didn't, this email is even worse
Contact a human at Shopify and make the asshole design their part of their support costs.
They have the tracking number any by choosing to not email it to you they are requiring their support staff to get it to you by hand.
I’ve only ever used Shop via the web on desktop and it never asked me to install an app.