this post was submitted on 05 Dec 2024
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98
Digital Ocean's long outage on 28-Nov-2024 caused by a Network Solutions blunder they [NS] didn't know how to fix (feddit.online)
submitted 8 months ago* (last edited 8 months ago) by Jerry@feddit.online to c/technology@lemmy.world
3 comments fedilink hide all child comments
 

The Digital Ocean outage on 28-Nov-2024 was caused by a mistaken clientHold put on DigitalOceanSpaces.com by Network Solutions, probably by one person, which continued for hours because a bevy of clueless VeriSign executives, notified in multiple escalations, didn't know who to contact to reverse this simple mistake that lead to a major corporation bleeding revenue and reputation.

Imagine if Network Solutions accidentally put a clientHold on your domain. You'd have to kiss your domain goodbye because a lot of VeriSign executives will not be helping you, even if they could.

"DigitalOcean is working with Network Solutions to understand what happened on their end that resulted in the clientHold being applied to our domain incorrectly. In addition, we are reviewing other domain registrars as possible new homes for our domains."

https://status.digitalocean.com/incidents/jm44h02t22ck

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[–] subtext@lemmy.world 8 points 8 months ago

Dammit who forgot to stick the bubble gum back in the contraption this time? Don’t you know that’s what helps stick the duct tape?

[–] sepi@piefed.social 6 points 8 months ago

So the network solutions execs are useless? Fire all of the ones involved in this debacle.

[–] 9488fcea02a9@sh.itjust.works 3 points 8 months ago

*22:38 - Incident declared based on monitoring and customer reports of our Cloud Control Panel not loading. *22:44 - Issue detected by an internal alert

Their internal detection system was 6mins slower than customer reporting.... 6 mins is an eternity for this kind of thing