I recently got a paid monthly 20TB plan from Idrive for long term cold backup. After having using my internet bandwith to upload around 5TB the account stopped working and went ‘under maintainance’. Repeated emails to tech support elicited vague repelies like ‘we are working on it’. Finally I called them up to enquire whats going on. The support guy at the other end said the same thing that they are working on solving the problem. When asked for a timeline they said they cannot give any timeline as of now.
Is this a scam!?? Which cloud drive randomly suspends access to your account and doesn’t give a timeline as to when it will be back online? While I blame myself for going for the cheapest alternative I have to say that I also trusted to glittery reviews from PCMag, Cloudwars etc.
I cancelled my subscription and got my credit card company to dispute and refund the payment. In the end I lost some of my internet bandwith and time uploading data.