The original post: /r/datahoarder by /u/sarkara1 on 2024-09-13 23:31:55.
I've been using IDrive for a few years now, and honestly, I'm fed up with it. Here are a few reasons why:
- Price Hikes: I think I initially signed up when they had an unlimited storage option, though I could be wrong. Even so, I didn't need unlimited storage, so it didn't bother me. However, I got a discounted rate for switching from my old backup service. Fast forward a few years, and now the storage is capped at 5 TB, and the pricing just keeps going up. The latest jump was from $79.5/year to $99.5/year, a 25% increase. It feels like they're squeezing me more and more every year.
- Backup Mess: The way IDrive handles backups is a joke. When files or folders get moved around on my computer (which is normal), the old empty folders stay in the backup. So if I'm looking for something, I'm stuck sorting through a bunch of non-existent junk. It's a total mess. I've contacted customer support about this more than once, but all I get is a canned response: "We will let the development team know." Nothing changes. I'm still dealing with this as we speak.
- Slow Mobile App: Ever tried to restore/view a file using their mobile app? It's slower than a Penguin walking from the South to the North Pole. Even the smallest text file or image would leave the app spinning forever, which is beyond frustrating.
- Customer Support: Their customer support is just bad. They've got first-level tech support people who seem outsourced and only able to handle the most basic "technical" issues. If you've got a billing or account problem, they pass the call off to someone else who may or may not answer. And even if you get through to the right department, they usually just escalate it by creating a ticket. No one seems to have the power to make any real decisions or fix anything, and there's no clear timeline for when a manager will even look at your issue.
So, has anyone else been having these issues? I'm considering switching to something else - would love to hear about your experiences or if you've found better alternatives!