The original post: /r/datahoarder by /u/SeanBannister on 2024-08-26 12:49:39.
Just a word of warning for those using iDrive Cloud, their syncing service not the backup service.
Over the last few years I've experienced a number of issues with syncing where I've had data loss and files on their servers that don't match what's on the client. When I talk to support it feels like this isn't one of their core services and they're not interested in improving it.
On multiple occasions when doing a lot of renaming and moving files using automated script I've had files just disappear. I'm unsure exactly what causes it but I can tell it happens when there's a lot of file renames/moves it appears the server/client gets confused what's to be synced between systems and stuff just goes missing.
They also don't warn you if there's a merge conflict, if you edit a file on one computer and edit it on a second computer before it has a chance to sync there'll be no warning when you sync that you're over writing a file that's different. This feature should be standard on cloud sync services.
On two occasions the files listed on their server didn't match what's on the client side. They told me to delete everything client side and resync, I did and it didn't fix it. Support ended up telling me it was an issue "on their end" and they fixed it, no mention of what the issue was but you can imagine the frustration this caused having no idea that my files were out of sync, caused 2 days of frustrations chasing stuff.
I don't feel like I can trust their service anymore and will be moving away. Just wanted to leave a warning for anyone else.