I bought a NAS less than two years ago from B&H that had Seagate Ironwolf Pro 16tbs in it. One of the drives started to fail so I began the RMA process with Seagate. They charged to have expedited delivery but it took them two weeks to process my order before shipping it. They then send me a nonfunctional drive. I now have to go through the process of RMAing the RMA drive, and the kicker? I have to pay the return shipping on the drive that failed and the broken drive they sent me.
So as the title asks, are there any other companies I should be spending my dollars with going forward?
Edit: In case it wasn’t clear. I understand that it is standard practice to pay for return shipping on the drive you’re using the warranty for. The problem is paying shipping again to return the faulty drive they sent me.