this post was submitted on 17 Jun 2024
515 points (99.2% liked)
Technology
74098 readers
3353 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related news or articles.
- Be excellent to each other!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, this includes using AI responses and summaries. To ask if your bot can be added please contact a mod.
- Check for duplicates before posting, duplicates may be removed
- Accounts 7 days and younger will have their posts automatically removed.
Approved Bots
founded 2 years ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
Still order like grandpa. I go in and want to talk to a human and order. I hate those gross ass touchscreens. I am probably a minority especially in my age group and working in tech
I am a touch screen enjoyer. At least in theory. I like having time to browse, look at pictures, easy access to customization options and most importantly no feeling of pressure. I am not spending a cashier's time and potentially blocking someone behind me (at least there is usually less of a line for the self-ordering).
However there are negatives for sure. My biggest annoyance is that these devices are often annoyingly slow and unresponsive. They just display a tiny bit of text and images, they should switch between screens at 60fps, not 2s per click. Also if I know what I want it is often faster to tell the cashier and let them enter the order (on their more expert-optimized and less laggy keypad).
I find this a bit odd as you make it seem as if ordering is a complicated process that takes some thought and planning. The whole draw of McDonalds is that you get the exact same food wherever you may be and their options are fairly limited. Ham/cheeseburger, chicken burger, fish sandwich, or nuggets is pretty much your array of options.
I personally dislike the ordering screens as they make the process way to drawn out. Let me just pick a #1, the size, and the drink and be done with it in 3 taps. Last time I used one, it wanted me to basically build my own meal as if I was ordering Dominoes online and building my own pizza.
As I said if you know what you want the cashier is usually faster and easier. However I don't eat at any single fast food place very often. So even if I know sort of what I want I don't remember exactly what toppings, flavours and sizes are available. If I was ordering I would probably just pick whatever common order I would expect can work, but I appreciate that I can see a list of options and do a bit of browsing.