this post was submitted on 16 Apr 2024
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Damn. Stuff like this makes me thankful for the consumer protections we have in Australia. They're not the best, and certainly don't measure up to EU level protections, but if there's a fault you can return your product to where you bought it from, or do a warranty request. Warranty requests are usually faster because if you return it to the store and it isn't a major fault, they will most likely just send it back to the manufacturer anyway, but the option is still there.
I had my laptop hard drive die on me once and I went down the warranty route. It was quite easy. I just went to the warranty page, entered the serial number, described the problem and uploaded a photo of the receipt and they emailed the next day to say a courtier had been booked for 2 days later. I did have to provide my own box (I just reused the box it came in), but that was pretty much it. Repaired in 3 days and delivered a few days after that. It wasn't even a high end laptop, it was a fairly cheap Asus crapbook