this post was submitted on 12 Jul 2023
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AI won't get the resolution of stuff wrong or not know how to do X. AI will be able to do almost every task faster and shouldn't leave people on hold while they go check stuff or such.
AI will be consistent, and thus we'll see exactly how these companies want to handle it.
My assumption is AI is a tier instead of a full replacement, instead of 100 customer service, have 10 who handle the hard problems AI didn't solve, and AI triages/fixes the generic problems.
Half the time I call my cable company they reboot my modem and it fixes something... That should be just an automatic option. Hell the "I can't see your modem, we are opening a ticket to find out if there's an outage in your are" again could be done by AI, and likely faster.
Really I see AI as a tool, and yeah, companies aren't going to use it well, and will continue to be shitty, but ultimately the problem is we need to stop doing business with shitty companies.
But following that up, we need more options, I have ONE fucking cable provider in my home, so I'm stuck with (Bag of )Cox