this post was submitted on 12 Jul 2023
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Pretty easy to see that this will lead to immediate short-term gains but long-term pain. I can't tell you the amount of infinite loops I've found myself in with AI chat, even among the most simplistic questions.
Hell, I've caught myself in some of those infinite loops with actual people.
Seriously. Worked in support call center before. Support staff and already running on scripts. I bet the CEO is probably right to have made those cuts. We should be seeing AI tools as another clear indication of the need for UBI, not desperately clinging to terrible jobs for human drudgery sake.
Yes! Support through call centers has been notoriously hard to get right. It requires a lot of employees, it is really hard to scale with demand and it can push customers away if it is not working well. And on top of this, the people working in them are among the least satisfied employees.
If this can be automated away somehow, everyone wins.
It writes but it doesn't think.
You just described a fair number of the support staff that I have worked alongside.