I pre-ordered a pair of Jennen shoes (elevator shoes, so I can be a big boy) from their online site (they no longer have the shopfront on Johnstone street) and got asked for a tip at the end. For basically changing a stock allocation assignment. I had a whinge on their contact forms, and they replied "the tip function is optional".
2 years later I emailed again, saying "I haven't bought a replacement pair of shoes, all because of the audacity to ask for a tip. I get that it's optional, but so is a cashier going 'hey give me that twenty from your wallet', and when the customer goes 'wtf??' the cashier replies 'oh lol it's optional'. You may have thought 'you know, a tip screen could give us free money! What's the harm?', and I guess this follow up email is proof of that harm. Don't bring tipping culture here please!"
I get this reply a day later, and can confirm the tip function is now gone. Loverly! Whinging may be one thing, but persistent whinging made the difference.
That's cool that they took your feedback seriously. This is why we need to continue patronizing smaller businesses. Amazon would not have replied, and even if they did their reply would have been generic. If someone actually took the time to type anything to you it would have been "lol, fuck off. We own the market. We don't care about your business."
That's because there's no way to contact Amazon in the first place.
Disagree. I have used the online chat function (am in Australia) and chatted with a rep a couple of times. In both cases they quickly solved my problem. I would prefer to buy elsewhere, but in some cases Amazon is the only way to get items from overseas and not have a massive hassle if they get damaged en route.