this post was submitted on 05 Mar 2024
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It wouldn't be complicated, that's my point. What reason would the company have to stop the customer service agent from speaking in Welsh? As I've said every time, it's far more likely that it was a misunderstanding.
I'm not insisting that it's innocent, I've repeatedly said that it seems more likely.
The conclusions are, either the company is preventing its staff from speaking in Welsh, or one or both of the people on the call misunderstood something.
As the customer said that the agent sounded like she was reading from a script, it's possible that she had to read something word for word for legal reasons, like a contract, for example. We had to do that as a regular part of the job in the call centre. If she was part of the English speaking team, whether she could speak Welsh or not was irrelevant - her script would have been in English, and she would have had to read it word for word.
So, again, as I said multiple times, I think this is more likely to have happened than a company randomly banning their staff from speaking Welsh.
EDIT: I've just realised that it's almost 3AM, so I'm going to bed. Have a good night :)
I’d agree with you if it was an isolated incident.