this post was submitted on 28 Feb 2024
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Swedish Company Klarna is replacing 700 human employees with OpenAI's bots and says all its metrics show the bots perform better with customers. (www.euronews.com)
submitted 2 years ago by Lugh@futurology.today to c/futurology@futurology.today
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[โ€“] wahming@monyet.cc 2 points 2 years ago (1 children)

Every AI chat bot I've ever encountered had the ability to put you in touch with a human if you asked for it, even if it's not a listed option. Granted, that's a sample size of a few dozen out of millions.

[โ€“] asdfasdfasdf@lemmy.world 1 points 2 years ago

Not this one. Both the chat not and their automated phone tree / bot would not put me in touch with any people, even after saying "representative" or pressing 0.